Contact

Getting in touch

Email is the only channel we operate: editor@hotelcasinopremier.com. Messages are read by the same people who write the entries, and most get a reply within a few working days. There is no telephone line and no live chat.

What we can help with

• Corrections. If something in an entry is wrong or out of date, tell us which page and what changed. Corrections take priority over everything else in the inbox.
• Suggestions. If you know a property that belongs in one of the four categories, we would like to hear about it — particularly in the ice section, which is short for honest reasons.
• Representing a hotel. Property teams are welcome to send factual updates about a building, its rooms or its public spaces.
• Editorial and permissions. Questions about how the index works, or about quoting from it.

What we cannot help with

We cannot make, change, confirm or cancel a reservation, and we have no access to any hotel's booking system, rates or availability. We hold no relationship with the properties described here. Anything to do with an actual stay — a booking, a bill, a complaint, a lost item — has to go to the hotel directly.

We also do not publish paid placements, accept listing fees, or add links in exchange for anything. Messages offering these are not answered.

Response times

The index is maintained by a small team, so replies are not instant. If your message is a correction, saying so in the subject line gets it looked at faster.